Common Questions

What happens if a trip is not fully booked?

• If a trip is scheduled, then it will run, whether full or not

What is your cancellation policy?

• You can cancel your booking for a full refund up to 24 hours before your trip. Less than 24 hrs, with regret, no cancellation is possible. If there is a reason that we have to cancel your trip, we will offer you a full refund or an alternative date.

Do I have to book in advance, and if so, how far in advance do I have to book?

• Some trips are full well in advance of the date, and some have availability right up to the last minute. We will accept online bookings up to 10 minutes before the trip departs. We can take contactless payment on board. If at all possible, or if you want a specific date or time, you are advised to book ahead. Trips can get very busy in the summer months. You can check availability online in advance by clicking on the ‘book now’ button.

Do you accept dogs on boat trips?

• Yes, we accept a few dogs on every trip, if they are well-trained and kept on a lead. You must book their place online in advance, as part of the booking process. There is no charge.

Is there a toilet on board?

• Yes, there is a compact toilet compartment on board

Do you serve food or drinks on board?

• Yes, we offer complementary tea, coffee and bottled water, and a square of Helensburgh tablet.

Can we bring food and drinks with us on board?

• Yes, you are welcome to bring your own food/drinks on board with you

What’s best to wear, for the boat trip?

• Flat, comfortable shoes, no stilettos please, and warm showerproof clothing that will block the wind, and protect you from showers. We do have indoor seating, but you may wish to go out onto the aft deck for the best views, and it can sometimes be chilly on the water

Is there seating on board?

• Yes, up to twelve people can sit outside on the partially covered aft deck. There are also seats inside for these people if they would prefer, or if the weather is inclement or chilly. Passengers can move between inside and outside, as desired.

How many people does the boat hold?

•  12 people per trip, this number includes babies and young children, plus skipper and crew

What happens if the weather is bad?

• Jola too is an extremely safe and stable boat and copes comfortably with most weather conditions. Even if waves are splashing on the bow, the aft deck, which is partially covered, tends to remain dry and sheltered. There is seating for 12 inside, with windows all round, so there is a safe space if needed to drink your tea and coffee, and full protection from the weather if required.  In the very rare event that we have to cancel, we will offer you a full refund or an alternative date.

Is there wheelchair access?

• We are currently exploring ways to bridge the gap between the moving surface of the narrow pontoon and the moving surface of the boat deck, but the solution is not straightforward. At the moment, the gap between boat and pontoon is approximately 30cms and there is a small lip at the open gate of the boat (width 70cms). If the wheelchair user is able to stand for long enough to step into the boat, there is more than enough room to sit in the wheelchair on the aft deck. The inside seating area has a high (30cm) lip and a narrow entrance, so would only accommodate a folded wheelchair. Watch the video on our boat page to see exactly what is involved.

Do you do corporate, or private trips?

• Yes, Jola Too is available for corporate or private hire and we are always happy to discuss how we can tailor a trip to your requirements – check out the details here.  We are happy to make any special arrangements you may need, like food, cakes, drinks, transport etc.

• You can book out an entire scheduled boat trip, 12 places, for £220 (one hour) or £380 (two hours) as long as no public bookings have already been made on the trip. Click here for details.

Yes, we do sell gift cards - this can be an unusual and very original present for someone special., and can be for any amount, which can be topped up on booking if desired.  Click here to go to our Gift Card page